top of page

Privacy Policy

This Privacy Policy describes how Lumber Store collects, uses, and shares information when you visit or make a purchase from www.lumber.store. We are committed to protecting your privacy and handling your personal information with care and transparency.

​

 

Information We Collect

​

We collect various types of information to provide and improve our services to you, including:

  • Personal Information You Provide: When you make a purchase, create an account, or contact us, you may provide us with personal information such as:

    • Name

    • Billing and shipping address

    • Email address

    • Phone number

    • Payment information (processed securely by our payment processor; we do not store your full credit card details)

    • Company name (if applicable)

    • Any other information you choose to provide in communications with us.

  • Information Collected Automatically: When you visit our Site, we automatically collect certain information about your device and Browse activity, including:

    • Log Data: Your IP address, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamps, and clickstream data.

    • Usage Information: Information about how you interact with our Site, such as the pages you view, the products you browse, and the search terms you use.

    • Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze trends, administer the Site, track users' movements around the Site, and gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level.

 

​

How We Use Your Information

 

We use the information we collect for various purposes, including to:

  • Process and fulfill your orders, including managing payments, shipping, and returns.

  • Communicate with you about your orders, products, services, and promotions.

  • Provide customer support and respond to your inquiries.

  • Improve our Site, products, and services.

  • Personalize your experience on our Site.

  • Send you marketing and promotional communications, if you have opted in to receive them.

  • Detect and prevent fraud and other illegal activities.

  • Comply with applicable legal obligations.

  • Perform analytics and research to understand how users interact with our Site.

 

​

How We Share Your Information

 

We may share your information with third parties in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, shipping, data analysis, marketing, and customer service. These service providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.

  • Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).

  • Protection of Rights: We may disclose your information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

  • With Your Consent: We may share your information with your explicit consent.

 

​

Data Retention

 

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

 

​

Your Choices and Rights

 

You have certain rights regarding your personal information, including:

  • Access and Correction: You may access and update your account information by logging into your account on our Site.

  • Opt-Out of Marketing Communications: You can opt-out of receiving marketing emails from us by following the unsubscribe instructions included in those emails.

  • Cookies: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. However, if you do so, some features of our Site may not function properly.

  • Do Not Track: Our Site does not currently respond to "Do Not Track" signals.

 

​

Security

 

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

 

​

Third-Party Links

 

Our Site may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit.

 

​

Children's Privacy

 

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to remove that information from our systems.

 

​

Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes.

 

​

Contact Us

 

If you have any questions or concerns regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us.

bottom of page